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Managing the People Side of Change

Lessons Learned Track

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Over the last decades, many projects met technical requirements but failed to deliver their intended value to the organization. Employee resistance, declining productivity, slower than expected adoption of the solution, miscommunication and poor executive sponsorship presented barriers that were difficult for project managers to overcome.
Change management provides the missing link – it delivers a structured approach to managing the ‘people side’ of change introduced by your projects. Additionally, recent research has shown that the likelihood that a project meets its objectives is directly tied to the change management effectiveness of the project. In the past, change management has been viewed as overly soft and lacking any real substance. In this session, Phil Eastman, Executive Instructor of Prosci Research, presents a comprehensive, systematic and research-based approach to managing the people side of change and how to link change management to project health and business results.


Phil Eastman
Phil Eastman was formerly CEO of KeyBank of Idaho and Chairman of the Board for the United Way of Idaho’s Treasure Valley region. Phil’s 25 years of leadership experience have included many executive roles. His experience now supports his passion for coaching executives and managers in the public and private sectors. Phil is a frequent public speaker at leadership conferences and is a Master Instructor for Prosci Research in the field of change management. Phil holds a Bachelors degree in Management and Organization and a Masters degree in Theological Studies.